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Research / Evidence

Consumer expectations and healthcare in Australia


Increasingly, consumers expect their governments, health services and health practitioners to assist them to be: more informed and involved generally; manage their health where possible; and provide prompt, appropriate and individualised help when required. As such, listening, shaping and responding to consumer expectations of healthcare could now be seen as a critical strategic area within healthcare policy for re-orienting health systems, services and practitioners. 

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This Report also featured in This Week in PHC Issue: 26 March 2015
last updated: Mar 26 2015

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